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Privacy Policy

How Videnly collects, uses, shares, and protects information across our websites, applications, and AI services.

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Effective and last updatedAugust 12, 2026

This Privacy Policy explains how Videnly ("Videnly," "we," "us," or "our") handles personal information when you visit videnly.com, use app.videnly.com, use our APIs or connected assistants, contact us, or otherwise use our services (collectively, the "Services"). It also describes the choices and rights available to you. This policy is not a contract requiring you to consent to every use of data.

1. Information We Collect

Account and profile information

We collect information such as your name, email address, profile image, authentication provider identifiers, account preferences, timezone, onboarding responses, account status, and security information. If you use an API or connected assistant, we also maintain API keys, OAuth authorizations, audit events, and related technical records.

Billing, subscription, and affiliate information

We process Stripe customer and subscription identifiers, plan, billing interval, payment status, discounts, cancellation status, credit balance and usage, transaction-related records, and limited billing details. Stripe processes payment-card information; Videnly does not receive full card numbers. If you join or arrive through our affiliate program, we may collect payout details, referral codes, commissions, landing page, IP address, device and browser details, referrer, language, approximate location, and fraud indicators such as proxy or mobile-network status.

Content and AI information

We collect content you upload, create, import, or generate, including prompts, scripts, articles, URLs, images, video, audio, voice recordings, captions, music, avatars, brand and product information, project settings, editor timelines, templates, outputs, exports, and related metadata. AI-agent features may store conversations, tool activity, run history, usage, and short memories that help personalize later interactions. Content may include personal information about you or others, so you must have permission to provide it.

Connected social-platform information

When you connect YouTube, TikTok, Instagram, Facebook, LinkedIn, Threads, Pinterest, or X, we may receive account and channel identifiers, usernames, display names, avatars, pages or organizations, boards, granted permissions, access and refresh tokens, token expiration, publishing settings, post identifiers, and publishing results. If you enable analytics, we may receive performance data such as views, likes, comments, audience growth, and engagement. Videnly acts only within the permissions you authorize.

Usage, communications, and device information

We collect support requests and chats, feedback, survey responses, marketing preferences, email delivery and interaction records, IP address, browser and device information, pages and features used, referring URLs, timestamps, diagnostic information, logs, security events, and approximate location derived from IP address. Crisp support chat may receive your user ID and limited account context such as access status, credit balance, and usage so support can assist you.

2. Sources of Information

We obtain information:

  • Directly from you when you create an account, upload content, configure a project, purchase a plan, contact us, or make a privacy choice.
  • Automatically from your browser, device, cookies, pixels, logs, and your use of the Services.
  • From services you connect, including authentication, payment, social-media, publishing, analytics, and AI providers.
  • From affiliates, advertising partners, public webpages you direct us to process, and anti-fraud or security services.

3. How We Use Information

  • Provide, authenticate, personalize, maintain, and support the Services.
  • Process uploads, prompts, generations, edits, renders, transcriptions, voice clones, schedules, publications, analytics, and exports.
  • Administer subscriptions, credits, discounts, affiliate attribution, commissions, and customer support.
  • Send transactional messages and, where permitted, product updates and marketing that you can unsubscribe from.
  • Analyze performance, troubleshoot errors, improve usability, and develop features.
  • Protect accounts and the Services, prevent fraud and abuse, enforce our Terms, and comply with law.
  • Measure advertising and referrals only when permitted by your privacy choices or applicable law.

Videnly does not use customer content to train Videnly-owned general-purpose AI models unless we first provide a separate notice and obtain an affirmative opt-in. Third-party AI providers process content under their agreements with Videnly and their applicable service terms; provider handling can differ by service and account configuration.

4. Legal Bases for Processing

Where law requires a legal basis, we rely on performance of our contract to provide requested Services; legitimate interests in operating, securing, supporting, and improving the Services; compliance with legal obligations; protection of vital or legal interests; and consent for optional cookies, advertising, certain marketing, voice or biometric processing where required, and other uses identified when consent is requested. You may withdraw consent prospectively, but withdrawal does not affect earlier lawful processing.

5. How We Disclose Information

We disclose information only as reasonably necessary to:

  • Infrastructure and operations providers: hosting, storage, databases, content delivery, rendering, monitoring, security, customer support, communications, and email providers such as AWS, Vercel, MongoDB, Crisp, Mailgun, and Beehiiv.
  • Payment and commerce providers: Stripe and providers supporting subscriptions, discounts, fraud prevention, and affiliate payouts.
  • AI and media providers: providers such as OpenAI, ElevenLabs, fal.ai, Replicate, Runway, Hedra, Rev.ai, and other provider selected by the requested feature. Inputs and media needed to complete the request may be sent to them.
  • Connected platforms: Google/YouTube, TikTok, Meta services, LinkedIn, Pinterest, X, and other destinations when you connect an account, request data, or direct us to publish.
  • Analytics and advertising providers: Google Analytics, Meta, TikTok, OpenAI Ads Measurement, and affiliates when enabled through your privacy choices.
  • Professional advisers, authorities, counterparties in a business transaction, and others when necessary to comply with law or protect rights and safety.

We do not sell personal information for money. Depending on applicable state law, allowing advertising providers to collect identifiers or activity for campaign measurement may be considered "sharing" or targeted advertising. You can opt out through .

6. Cookies and Similar Technologies

Necessary technologies support security and core operation. Analytics and advertising technologies remain disabled until you permit them through our consent manager. We honor recognized Global Privacy Control signals by disabling advertising in that browser. See our Cookie Policy and use to change your selection.

7. Google and YouTube API Data

Videnly's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements where applicable. YouTube connections may use upload and read-only permissions and, if separately enabled, YouTube Analytics permission. We use this information to identify authorized channels, publish and manage content at your direction, show connection status, and provide authorized analytics. We do not use Google user data for advertising.

YouTube API data is refreshed or deleted within the periods required by YouTube policies. After disconnection, revocation, an unverifiable authorization, or a valid deletion request, we delete affected API data within 30 days unless law requires limited retention. You can revoke Google access at Google's third-party connections page. Use of YouTube features is also subject to the YouTube Terms of Service and Google Privacy Policy.

8. Voice Cloning and Sensitive Content

Voice-cloning features process recordings and may create a voice model through ElevenLabs. You may submit only your own adult voice or an adult voice for which you have documented, explicit permission to clone and use. We use voice material to provide the requested feature, prevent abuse, and satisfy legal obligations. A local voice record is retained while the clone remains in your account; provider-hosted voice data is subject to deletion when you delete the clone or account, subject to provider processing and legally required retention. Depending on how voice data is processed and where you live, it may be regulated as biometric or sensitive information.

9. Retention

  • Account, project, generated-content, agent, and connected-account data is generally retained while your account is active or until you delete it.
  • Deleted Flow projects may remain in trash for up to 30 days before permanent deletion.
  • OAuth and platform API data is refreshed or deleted according to platform requirements; YouTube API data follows applicable 30-day rules.
  • Billing, consent, fraud, affiliate, dispute, and transaction records may be retained for applicable limitation, tax, accounting, chargeback, and compliance periods.
  • Security and diagnostic logs are retained for a period reasonably necessary to detect abuse, investigate incidents, and maintain reliability.
  • Backups are isolated and expire on their normal rotation schedule. Providers may retain limited records under their own legal and security requirements.

When you delete your Videnly account, we delete the Videnly user account rather than creating or retaining a placeholder or "ghost" account. Any non-terminal Stripe subscription is canceled immediately to prevent future billing. The Stripe customer record is not deleted, and Stripe retains subscription records, invoices, payments, refunds, disputes, and related billing history for financial, tax, accounting, fraud, chargeback, and legal purposes. Those retained Stripe records do not constitute an active Videnly user account.

We consider the data's sensitivity, purpose, account status, legal requirements, dispute risk, and security needs when setting a retention period.

10. Security and International Processing

We use administrative, technical, and organizational safeguards designed to protect information, including access controls and encryption where appropriate. No system is completely secure. Videnly and its providers may process information in the United States and other countries. Where required, we use recognized transfer mechanisms and contractual safeguards for international transfers.

11. Your Rights and Choices

Depending on your location, you may have rights to know, access, correct, delete, or obtain a portable copy of personal information; object to or restrict processing; withdraw consent; opt out of sale, sharing, targeted advertising, or certain profiling; limit certain sensitive information uses; appeal a denied request; and complain to a regulator. We will not unlawfully discriminate against you for exercising a right.

You can update account information, disconnect social accounts, delete content, manage marketing subscriptions, change privacy choices, and delete your account through the dashboard where available. You may also email contact@videnly.com. We may verify your identity and authority before completing a request. Authorized agents must provide proof of authority. Some information may be retained when permitted or required by law.

12. Public Content and Other People's Information

Content you intentionally publish, share by public link, submit to a marketplace, or post to a connected platform may be visible to others and processed under that destination's policies. Do not upload personal information, faces, voices, or private material belonging to another person without the rights and notices required by law.

13. Age Limit

The Services are intended only for adults who are at least 18 years old. We do not knowingly permit accounts for children. Contact us if you believe a person under 18 has provided personal information through the Services.

14. Changes and Contact

We may update this policy as the Services, providers, or law change. We will update the date above and provide additional notice or request renewed consent when required for a material new use. Questions and privacy requests may be sent to contact@videnly.com.