Terms of Service

Effective and last updatedAugust 12, 2026

These Terms of Service ("Terms") form a binding agreement between you and Videnly ("Videnly," "we," "us," or "our") governing your access to videnly.com, app.videnly.com, our applications, APIs, connected assistants, and related services (collectively, the "Services"). By creating an account, purchasing a plan, accessing an API, or using the Services, you agree to these Terms and our Privacy Policy. If you use the Services for an organization, you represent that you can bind it, and "you" includes that organization.

1. Eligibility and Accounts

You must be at least 18 years old and legally capable of entering a contract. You must provide accurate information, keep your login and API credentials secure, and promptly notify us of unauthorized access. You are responsible for activity performed through your account, connected accounts, API keys, and authorized users. You may not share an account in a way that avoids plan limits or resell account access unless Videnly expressly authorizes it.

2. The Services and Third-Party Providers

Videnly provides tools for creating, editing, generating, rendering, analyzing, scheduling, and publishing media and other content. Features may depend on third-party AI, media, hosting, payment, or social-platform services. We may add, change, limit, suspend, or discontinue a feature, model, integration, credit price, or provider. We do not guarantee that a particular provider, model, output style, social API, or publishing destination will remain available.

Your use of an integration is also governed by the destination's terms and policies, including those of Google/YouTube, TikTok, Meta, LinkedIn, Pinterest, X, Stripe, and applicable AI providers. Videnly is not responsible for a third party's service, moderation, availability, policy decision, account suspension, API limitation, or use of information under its own terms.

3. Subscriptions and Automatic Renewal

Paid plans renew automatically for the billing period shown at checkout—monthly or annually—until you cancel.
You authorize Videnly and Stripe to charge the payment method on file for recurring fees, applicable taxes, and purchases you approve.
Current price, billing frequency, plan features, credit allocation, and any promotional period are shown before purchase and in your billing settings.
You can cancel online from the dashboard. Cancellation normally takes effect at the end of the current paid billing period unless the checkout or cancellation screen states otherwise.
If you delete your account while a subscription is non-terminal, Videnly will cancel that subscription immediately to prevent future billing.
Account deletion does not delete your Stripe customer record or Stripe's records of subscriptions, invoices, payments, refunds, disputes, and billing history.
We may change future prices or plan terms after giving notice required by law. Continuing after the effective date authorizes the new recurring charge.
Failed payment may result in retries, reduced access, suspension, or cancellation. You remain responsible for authorized, unpaid charges.

Promotional pricing applies only for the disclosed period and then renews at the disclosed standard price. Upgrades, downgrades, annual-to-monthly changes, and commitment changes may be immediate or scheduled and may include prorated charges or credits as shown in the confirmation interface.

4. Credits

Credits are a limited, revocable license to use eligible Service features. They are not money, stored value, or property; cannot be transferred or redeemed for cash; and have no value outside Videnly. Included plan credits reset on the schedule shown for your plan and unused credits do not roll over. Credit requirements may vary based on provider cost, duration, quality, model, and requested operation.

Credits are generally deducted when work begins or is accepted by an external provider. Videnly may automatically return credits when a supported operation fails before chargeable provider work begins. A slow, unsatisfactory, policy-blocked, user-canceled, or provider-accepted generation does not necessarily qualify for a credit return. We may correct credit balances affected by errors, abuse, refunds, disputes, chargebacks, or duplicate processing.

5. Refund Policy

Except where required by law or expressly approved by Videnly, subscription fees, consumed credits, unused credits, and other charges are nonrefundable. Cancel before renewal to avoid the next charge. Account deletion, nonuse, dissatisfaction with an AI output, a social-platform decision, or failure to use allocated credits does not create a refund right. If Videnly grants a discretionary refund, it does not obligate us to grant later refunds. Contact contact@videnly.com promptly about a billing error.

6. Your Content

You retain the rights you hold in prompts, uploads, projects, and other content you provide ("Input"). As between you and Videnly and to the extent permitted by law, you own Videnly-generated output created specifically for you ("Output"), subject to these Terms and any third-party rights or license conditions. AI output may not qualify for intellectual-property protection and may be similar or identical to material generated for others.

You grant Videnly and its providers a worldwide, nonexclusive, royalty-free license to host, copy, transmit, modify, render, display, and otherwise process Input and Output only as needed to provide, secure, support, and enforce the Services; fulfill your publishing and sharing instructions; comply with law; and address abuse. This license ends when the content is deleted, except for limited backup, legal, safety, public-sharing, and enforcement needs described in our Privacy Policy.

You represent that you have all rights, permissions, releases, and licenses necessary for Input, Output, and requested uses, including rights relating to copyright, trademark, publicity, privacy, music, footage, faces, voices, confidential information, and personal data. You are responsible for reviewing Output and obtaining any additional clearance before publishing or commercial use.

You may sell, license, monetize, publish, and otherwise commercially use eligible finished Output, including videos delivered to clients, provided your Input, Output, and intended use comply with these Terms, applicable law, and any applicable third-party license conditions. This permission supports agencies, creators, and businesses selling completed work to their customers. It does not permit using the Services, Output, or provider materials to operate a standalone AI-generation service, stock-content library, template marketplace, voice library, or substantially similar offering that competes with Videnly without our written permission.

7. AI Outputs and User Responsibility

AI and automated features can produce inaccurate, incomplete, offensive, unexpected, nonunique, or infringing material. Output is provided for your review and is not professional, legal, medical, financial, factual, or safety advice. Videnly does not warrant accuracy, uniqueness, platform acceptance, advertising performance, audience growth, monetization, or legal eligibility. You must independently review facts, rights, disclosures, claims, and suitability before using or publishing Output.

You must clearly disclose artificially generated or manipulated media whenever law, platform policy, or context requires it, including realistic depictions that could falsely appear authentic. You remain the deployer and publisher of content you distribute through Videnly.

8. Voice Cloning, Faces, and Likenesses

You may clone or use only your own adult voice, face, or likeness, or that of another adult who has given documented, explicit permission covering the requested creation and use. You must retain evidence of permission and provide it if reasonably requested. You may not clone or imitate a minor, a person who has not consented, or any person for fraud, deception, harassment, sexual content, political manipulation, unauthorized endorsement, or evasion of identity or safety controls. Consent may be withdrawn prospectively where law requires; you must then stop new uses and delete the affected clone.

9. Connected Accounts and Publishing

Connecting an account authorizes Videnly to access the permissions displayed by that platform and take actions you configure, including reading account details or analytics and uploading, scheduling, or publishing content. You are responsible for confirming the correct account, destination, privacy setting, schedule, caption, rights, advertising disclosure, AI label, and platform-specific setting. Automations may act without a final manual review once enabled. Disconnect accounts and stop automations you no longer want Videnly to use.

You must follow the terms and policies that apply to every platform you connect, including:

Videnly cannot guarantee successful or timely publication. A platform may reject, delay, modify, remove, demonetize, or restrict content or accounts.

10. Public Sharing, Templates, and Marketplaces

If you intentionally publish content to Explore, a marketplace, a public share link, or a connected platform, you authorize Videnly to make that content available as selected. Public content can be copied or redistributed by others. You must remove confidential information before sharing. Additional terms displayed when submitting a template or marketplace item apply to that submission.

11. Acceptable Use

You may not use the Services to:

Violate law, sanctions, export controls, court orders, third-party terms, or another person's rights.
Create or distribute child sexual abuse material, sexual content involving minors, nonconsensual intimate imagery, or exploitative sexual content.
Impersonate, defraud, extort, deceive, harass, stalk, threaten, dox, discriminate against, or endanger another person.
Create deceptive deepfakes, false endorsements, fraudulent evidence, election interference, or misleading public-interest content without required disclosure.
Upload malware; probe or bypass security; scrape or access the Services through unauthorized automation; overload infrastructure; or extract models, prompts, credentials, or source code.
Infringe copyright, trademark, publicity, privacy, music, voice, likeness, or contractual rights, or remove provenance, watermark, safety, or rights-management information.
Generate spam, fake engagement, platform manipulation, misleading advertisements, unlawful regulated-goods promotion, or content facilitating serious wrongdoing.
Resell or redistribute raw or substantially unmodified third-party stock assets, templates, voices, models, or provider material as standalone assets where the applicable license does not permit that use, or systematically repackage the Services or Output as a competing service or content library. This does not prevent you from selling eligible finished Output or completed client work.

We may block requests, remove content, limit features, preserve evidence, suspend accounts, or report conduct when reasonably necessary for safety, legal compliance, provider obligations, or enforcement. Attempting prohibited conduct is itself a violation.

12. Videnly and Third-Party Intellectual Property

Videnly and its licensors own the Services, software, interfaces, branding, documentation, templates, and other materials we provide, excluding your Input and eligible Output. We grant you a limited, nonexclusive, nontransferable, revocable license to use the Services during your authorized account term. Third-party stock media, fonts, music, voices, models, and platform content remain subject to their own licenses. No right is granted to copy, reverse engineer, sublicense, or commercially exploit the Services themselves.

13. Copyright Complaints

If you believe content available through Videnly infringes your copyright, email contact@videnly.comwith identification of the protected work and material, your contact information, a good-faith statement, an accuracy and authority statement under penalty of perjury, and your physical or electronic signature. We may remove material and terminate repeat infringers. A formal DMCA notice-and-counter-notice process may impose additional statutory requirements.

14. Suspension and Termination

You may stop using the Services and delete your account, subject to pending operations. Account deletion removes the Videnly user account without creating or retaining a placeholder or "ghost" account. We may suspend or terminate access for breach, fraud, security risk, nonpayment, provider demand, legal requirement, or risk to Videnly or others. Where reasonable, we will provide notice and an opportunity to export content, but urgent or serious cases may require immediate action. Upon termination, licenses to use the Services end and unused credits are forfeited without refund unless law requires otherwise. Provisions that by nature should survive—including payment, ownership, disclaimers, liability, indemnity, disputes, and enforcement—remain effective.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, INPUT PROCESSING, OUTPUT, INTEGRATIONS, AND PROVIDER FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE." VIDENLY DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT UNINTERRUPTED, SECURE, ERROR-FREE, OR LOSS-FREE OPERATION OR THAT OUTPUT WILL BE UNIQUE, ACCURATE, LAWFUL, OR ACCEPTED BY A PLATFORM.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIDENLY AND ITS AFFILIATES, PERSONNEL, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, CONTENT, AUDIENCE, OR OPPORTUNITY; COST OF SUBSTITUTE SERVICES; OR PLATFORM ACTIONS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY ARISING FROM THE SERVICES WILL NOT EXCEED THE GREATER OF US$100 OR THE AMOUNT YOU PAID VIDENLY FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT. THESE LIMITS DO NOT APPLY WHERE LIABILITY CANNOT LAWFULLY BE LIMITED.

17. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Videnly and its affiliates, personnel, and providers from claims, losses, liabilities, damages, judgments, penalties, and reasonable legal fees arising from your Input, Output, publication, connected-account activity, breach of these Terms, violation of law or third-party rights, or misuse of the Services. Videnly may control the defense and you will reasonably cooperate. You may not settle a claim imposing liability or obligations on Videnly without written consent.

18. Governing Law and Disputes

These Terms are governed by applicable laws of the USA, without giving effect to rules that would require application of another jurisdiction's law. Any dispute not resolved informally will be brought in a court of competent jurisdiction located in the United States. Before filing, each party will give the other a written description of the dispute and 30 days to attempt informal resolution. Nothing in this section prevents either party from seeking urgent injunctive relief or using eligible small-claims procedures. Mandatory consumer protections in your place of residence remain unaffected where they cannot be waived.

19. General Terms

These Terms and incorporated policies are the entire agreement about the Services and replace prior versions. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, financing, merger, acquisition, or asset transfer. We are not responsible for delay caused by events beyond reasonable control. Headings are for convenience and "including" means "including without limitation."

20. Changes and Contact

We may update these Terms. We will post the updated date and provide additional notice or request renewed acceptance when required for a material change. Changes apply prospectively from their effective date. If you do not agree, stop using the Services and cancel before the change applies. Questions may be sent to contact@videnly.com.